Refund Policy

Effective Date: 7/10/2026

At Jen's Clean Haven, we strive to provide reliable, high-quality cleaning services. Your satisfaction is important to us, and we are committed to resolving any concerns promptly and fairly.

Satisfaction Guarantee

If you are not satisfied with the quality of your cleaning service, please contact us within 24 hours of your appointment. We will review your concerns and, when appropriate, schedule a complimentary touch-up of the areas identified.

Refund Eligibility

Refunds may be considered in the following situations:

A scheduled service was paid for but not provided.
We are unable to complete the agreed-upon service due to circumstances within our control.
A service issue cannot be reasonably resolved through a return visit or touch-up.

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will generally not be issued for:

Requests made more than 24 hours after the service has been completed.
Areas that could not be cleaned due to safety concerns, restricted access, or the presence of people or pets during the service.
Pre-existing stains, permanent damage, discoloration, or wear that cannot be removed through standard cleaning methods.
Services where the customer declines a complimentary touch-up after reporting an issue.
Delays or cancellations caused by circumstances beyond our control, including severe weather, emergencies, or restricted property access.

Cancellations

Cancellations made at least 24 hours before the scheduled appointment will receive a full refund of any prepaid service fees.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service price.
If our cleaning team arrives and is unable to access the property or the appointment is considered a no-show, a service fee may apply.

How to Request a Refund

To request a refund, please contact us with:

Your full name
Service address
Appointment date
A description of your concern
Photos of the issue, if applicable

We will review your request and respond within 3–5 business days.

Payment Processing

Approved refunds will be issued to the original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear in your account.

If you have questions about this Refund Policy or would like to request a refund, please contact us:

Jen's Clean Haven

Email: jennessa@jenscleanhaven.com